Shipping Policy

Last Updated: August 26, 2026

This Shipping Policy applies to orders placed with Chinese Traditional Cultural Ornaments, operated by HYRD Limited, through https://ctco.theyijing.com.

1. Shipping Destinations

We offer worldwide shipping, subject to:

• Applicable laws and trade restrictions.
• Carrier service availability.
• Product restrictions.
• The destinations available at checkout.

If a destination cannot be selected at checkout, we are currently unable to ship to that location.

Orders may be dispatched from one or more fulfilment locations selected according to product availability and destination. The dispatch location may differ from our Hong Kong business address.

2. Order Processing

Paid orders are normally processed within 2 business days.

Business days exclude Saturdays, Sundays and Hong Kong public holidays. Processing begins after payment has been successfully received or cleared.

Bank-transfer orders are not processed until the transfer has been confirmed. Security checks, incomplete addresses, payment reviews, product availability or unusually high order volumes may extend processing time.

3. Estimated Delivery Time

Standard delivery normally takes approximately 14 business days after dispatch.

The total estimated time is therefore:

• Up to 2 business days for order processing; plus
• Approximately 14 business days for standard transportation.

Delivery times are estimates and are not guaranteed. Customs inspections, public holidays, weather, remote destinations, carrier disruptions and other circumstances outside our control may cause delays.

4. Expedited Shipping

Expedited shipping may be available for selected products and destinations.

Available services, estimated delivery times and applicable charges will be displayed at checkout or confirmed by customer service.

5. Shipping Charges

Our standard shipping charges are based on the USD equivalent of the order:

• Southeast Asia: USD 10
• Other available international destinations: USD 40
• Orders of USD 300 or more: Free standard shipping

Southeast Asia generally includes Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, Timor-Leste and Vietnam, subject to checkout availability.

The Site may display prices and shipping charges in a localized currency based on the visitor’s location or selected currency. Currency conversions may change according to the exchange rate used by the Site or payment provider.

The final shipping charge, currency and free-shipping eligibility shown at checkout will control.

6. Tracking Information

A tracking number will be provided after the order has been dispatched.

Tracking information may require several business days to update after the carrier receives the shipment. Customers are responsible for monitoring tracking updates and responding to carrier delivery notices.

7. Customs Duties and Taxes

International orders may be subject to import duties, taxes, customs charges, brokerage fees or other government charges.

Unless the checkout page expressly states that these charges are included, they are the customer’s responsibility. We do not control these charges and cannot predict their amount.

A customer’s refusal or failure to pay customs charges does not automatically entitle the customer to a full refund. Any return shipping, customs, storage or administrative costs incurred may be deducted from a refund to the extent permitted by law.

8. Address Accuracy

Customers must provide a complete and accurate delivery address.

Cancellation or address-change requests must be submitted within 48 hours after the order is placed and before dispatch, whichever occurs first. We cannot guarantee a change after processing has begun.

If a package is delayed, returned or lost because the customer supplied an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

9. Delayed, Lost or Marked-Delivered Packages

If a shipment is significantly delayed, lost or marked as delivered but cannot be located, contact info@theqimen.com with your order number and tracking details.

We will review the tracking information and, where appropriate, open an investigation with the carrier. Carrier investigations may take additional time.

Any replacement or refund will depend on the investigation outcome, the circumstances and applicable consumer law.

10. Risk of Loss

Risk of loss generally transfers to the customer when the order is delivered to the designated delivery address, except where applicable law provides otherwise.

11. Contact Us

Email: info@theqimen.com
Phone: +86 15618243874