Privacy Policy

Last Updated: August 26, 2026

HYRD Limited, trading as Chinese Traditional Cultural Ornaments (“we,” “us,” or “our”), operates the website https://ctco.theyijing.com (the “Site”).

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices and rights available to you.

1. Information We Collect

Depending on how you interact with the Site, we may collect:

Information You Provide

• Your name, email address, telephone number, billing address and shipping address.
• Account registration and login information.
• Order details, purchase history and product preferences.
• Payment and transaction information.
• Communications submitted through our contact forms, email or customer service channels.
• Information you provide when subscribing to promotional emails.
• Information submitted in connection with returns, refunds, exchanges, warranty claims or delivery enquiries.

Credit card and PayPal payments are generally processed by third-party payment providers. We do not normally receive or store your complete payment card details.

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

• IP address and approximate location.
• Browser type, device type and operating system.
• Pages visited, products viewed and actions taken on the Site.
• Referring URLs, access times and session information.
• Cookie identifiers and similar technical information.
• Information used to maintain security, prevent fraud and diagnose technical problems.

2. How We Use Your Information

We may use personal information to:

• Operate, maintain and improve the Site.
• Create and manage customer accounts.
• Process payments and fulfil orders.
• Arrange shipping, delivery, returns, refunds and exchanges.
• Respond to customer enquiries and provide support.
• Verify transactions and prevent fraud, misuse or security incidents.
• Maintain business, tax and transaction records.
• Send service-related messages concerning orders or accounts.
• Send promotional communications where you have consented or where permitted by law.
• Personalize Site content and understand how customers use the Site.
• Comply with legal obligations and protect our lawful rights.

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

3. Cookies and Similar Technologies

The Site may use cookies, pixels, tags and similar technologies for:

• Essential Site operation and security.
• Shopping cart and checkout functionality.
• Remembering language, currency and other preferences.
• Traffic measurement and performance analysis.
• Marketing measurement or personalized advertising, if such tools are enabled.

Some cookies are provided by our website platform or other service providers. You may control cookies through your browser or any cookie preference tool available on the Site. Disabling essential cookies may prevent certain features from functioning correctly.

Where analytics or advertising technologies are enabled, limited device and usage information may be disclosed to the relevant providers. We recommend reviewing the Site’s cookie and tracking configuration periodically to ensure this section remains accurate.

4. Direct Marketing

If you subscribe to our newsletter or otherwise consent to marketing, we may use your name, email address and purchasing interests to send you information about our products, promotions and offers.

You may unsubscribe at any time by:

• Using the unsubscribe link in a marketing email; or
• Contacting us at info@theqimen.com.

Withdrawing consent will not affect essential order, account or customer service communications.

5. How We Disclose Information

We do not sell personal information.

We may disclose personal information only as reasonably necessary to:

• Website hosting, e-commerce and IT service providers.
• Credit card, PayPal and other payment providers.
• Banks involved in an arranged bank transfer.
• Warehousing, fulfilment, delivery and tracking providers.
• Email, customer service and communications providers.
• Analytics or advertising providers, if those services are enabled.
• Professional advisers, insurers and auditors.
• Government authorities, regulators, courts or law enforcement agencies when required by law.
• A purchaser, successor or adviser involved in a merger, restructuring or sale of all or part of our business.

Service providers are permitted to receive only the information reasonably necessary to perform their services and are expected to protect it appropriately.

6. International Data Transfers

Because we sell products internationally and use service providers in different jurisdictions, personal information may be processed outside Hong Kong or outside your country of residence.

Where appropriate, we take reasonable steps to require recipients to protect personal information consistently with this Privacy Policy and applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy.
• Complete orders and provide customer support.
• Maintain required tax, accounting and transaction records.
• Resolve disputes and enforce agreements.
• Meet legal, regulatory, security and fraud-prevention requirements.

When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

8. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to or a copy of your information.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of certain information.
• Object to certain uses of your information.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing.
• Request transfer of information where applicable.

To submit a request, contact info@theqimen.com. We may need to verify your identity before processing a request. Some information may be retained where required by law or reasonably necessary for legitimate business purposes.

10. Age Requirement

The Site is intended for persons aged 18 or older. We do not knowingly collect personal information from anyone under 18.

If you believe a person under 18 has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.

11. Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The updated version will be posted on the Site with a revised “Last Updated” date.

13. Contact Us

HYRD Limited
Trading as Chinese Traditional Cultural Ornaments

Email: info@theqimen.com
Phone: +86 15618243874
Address: Kowloon, Hong Kong, China