Return & Refund Policy

Last Updated: August 26, 2026

This Return & Refund Policy applies to purchases made from Chinese Traditional Cultural Ornaments, operated by HYRD Limited, through https://ctco.theyijing.com.

1. Thirty-Day Return Period

You may request a return within 30 calendar days after delivery.

To be eligible, the item must:

• Be unused, unworn, unaltered and undamaged.
• Be in resalable condition.
• Include its original packaging, tags, accessories and accompanying materials.
• Be accompanied by valid proof of purchase.

Please contact us before sending an item back. Returns sent without prior approval may be refused.

2. Non-Returnable Items

The following items cannot be returned unless defective or otherwise required by applicable law:

• Personalized, customized or made-to-order products.
• Products marked “Final Sale” or non-returnable before purchase.
• Gift cards or vouchers, if offered.
• Items that have been used, worn, altered, washed or damaged after delivery.
• Products missing original packaging, accessories or components.
• Items that cannot be returned for hygiene or safety reasons where this restriction was clearly disclosed before purchase.

Your statutory consumer rights remain unaffected.

3. How to Request a Return

Email info@theqimen.com and provide:

• Your name and order number.
• The item you wish to return.
• The reason for the return.
• Photographs where the item is damaged, defective or incorrect.

If the return is approved, we will provide return instructions and the applicable return address by email. Our Kowloon business location should not be treated as the return address unless we specifically confirm this in writing.

Please use a trackable shipping service and retain your shipping receipt.

4. Return Shipping Costs

For change-of-mind returns:

• The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We do not charge a restocking fee.

If an item is confirmed to be damaged, defective, incorrect or incomplete when delivered, we will cover reasonable return shipping costs or provide another appropriate solution.

5. Damaged, Incorrect or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect or incomplete, contact us within 48 hours after delivery. Include your order number and clear photographs or video showing:

• The product and reported issue.
• The shipping packaging.
• The shipping label.
• Any damaged or missing components.

Please keep the item and packaging until we complete our review. Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair or refund.

6. Exchanges

Eligible products may be exchanged, subject to availability.

For a non-defective exchange, the customer is responsible for the cost of returning the original item and shipping the replacement item.

If the requested replacement is unavailable, we may offer an alternative product or a refund.

7. Refunds

After receiving and inspecting the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank, card issuer or payment provider may require additional time to post the refund.

Unless the product was damaged, defective, incorrect or applicable law requires otherwise, the original shipping charge is not refundable.

8. Order Cancellations and Address Changes

You may request an order cancellation or address change:

• Within 48 hours after placing the order; and
• Before the order has been dispatched,

whichever occurs first.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the item meets this policy’s return conditions.

We cannot guarantee that a cancellation or address change will be completed before dispatch.

9. Contact Us

Email: info@theqimen.com
Phone: +86 15618243874